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Careers

Customer Support Representative

ECS Inc. International is seeking a team-oriented Customer Support Representative with a positive attitude. First, let us tell you a little about who we are and what we do.

 

Something About Us

At ECS Inc. International, our mission is to create relationships to enrich life through technology. We accomplish this by assembling the best team we can find to provide cutting edge products and assist our customers to create, build, and maintain the most technologically advanced and reliable products in the world today. We are headquartered in Lenexa, Kansas and have a global support system of more than 28 locations that include manufacturing facilities and logistic centers in South Korea, Japan, China, Singapore, the United Kingdom, and the United States. For more information on what we do, and how we do it, please refer to www.ecsxtal.com.

 

Something About The Position

As a Customer Support Representative, you will be involved in all facets of our sales channel by assisting the Inside Sales Manager and company President with functions from communicating with our Regional Sales Managers and Distributors, to supplementing order fulfillment. This is an on-site position in Lenexa, Kansas. We understand it's quite a spread in responsibilities, but it's a great way to expand your experience in a meaningful way working side-by-side with team members, especially for someone who comes here and owns it.

The following are areas of responsibility for our Customer Support Representatives:

  • Connect with customers through a high volume of inbound communication, primarily via email, in a timely manner with the most current information
  • Learn and maintain a strong knowledge of our sales quoting process and systems while managing quote viability
  • Manage customer data entry in SAP for new purchase orders, change requests, and cancellations according to ECS Inc. International terms and conditions
  • Assist our rep network, distributors, and customers in keeping up with ECS Inc. Internationals’ current product information, discontinued products, and catalog updates. (Training provided)
  • Foster account relationships with the initiative to “go the extra mile” ensuring exceptional customer service
  • Assist in other customer service and sales support activities as needed
  • Other duties as assigned.

 

Who We Want 

We are looking for someone that has a great attention to detail, exceptional communication skills, is flexible, and can bring a positive attitude to every day! At minimum, we require a high school diploma or GED equivalent and ask that applicants have previous experience in a customer service position as well as experience with Microsoft Office 365 programs. Any previous experience with SAP is a plus!

 

Something About Our Leadership Team

We are a collaborative group, getting things done together while enjoying each other’s company. Fit is important to us. We’re a group of people who are willing to get the job done.   Whoever joins us should have that same mindset, a sense of humor, a strong business mind, total accountability for deadlines and a ton of self-motivation and energy.

 

100% Employer Paid Benefit Package

  • Medical, Dental, and Vision Premiums - Includes Family 
  • Group Life / AD&D Premiums
  • Short-Term and Long-Term Disability Premiums
  • 401K match up to 3%, Safe Harbor match 3% AND Profit Sharing
  • 8 Paid Holidays
  • Additional Paid Time Off

 

Other Benefit Offerings:

  • Health Savings Account
  • 529 Education Fund
  • AND MORE

ECS Inc. International is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

 

In order to be considered for this position, the Culture Index survey must be completed via the link below.

* Denotes required field.

  

About ECS

Founded in 1980, ECS Inc. International has grown to become one of the most recognized and experienced manufacturers of frequency control management products in the world.
Learn More

Reach Out to ECS

15351 West 109th Street, Lenexa, KS 66219
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