Inside Sales Representative

Inside Sales Representative

At ECS Inc. International, our mission is to create relationships to enrich your life through technology. We accomplish this by assembling the best team we can find to provide cutting edge products and assisting our customers to create, build, and maintain the most technologically advanced and reliable products in the world today. We are headquartered in Lenexa, Kansas and have a global support system of more than 28 locations that include manufacturing facilities and logistic centers in South Korea, Japan, China, Singapore, the United Kingdom, and the United States. For more information on what we do and how we do it, please refer to www.ecsxtal.com.

Something About The Position

The Inside Sales Representative is involved in all facets of customer service, order fulfillment, and sales support.  This position directly supports to the Inside Sales Manager and the President. This position will perform activities for Regional Sales Managers, Manufacturer’s Representatives, Distribution partners and OEM sales.  Duties will include quoting, inside sales support, along with assisting other customer service functions and sales support activities as requested. 

Customer Support Regions 

Asia (China, Hong Kong, APAC, India) 

Essential Duties and Responsibilities 

• Respond to all customers requests in a timely manner 
• Maintain customer accounts timely and accurately with the most current information 
• Process quotes through Quote Pilot and customer quote systems 
• Manage quotes and follow up for win/loss status 
• Manage customer purchase orders, change requests and cancellations according to ECS Inc. International terms and conditions 
• Communicate to reps, distributors and customers new product information, discontinued items and catalog updates 
• Be the expert on ECS Inc. International product lines with the ability to respond to customer questions  
• Foster/nurture business relationships with all customers 
• Independently take the “extra step” providing exceptional customer service 
• Participate in other as-needed customer service and sales support activities 
• Perform other duties as assigned 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must have exceptional communication skills, give attention to detail, be flexible, able to prioritize and withstand the stress of a fast paced, always changing priorities and workload. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Understanding of Microsoft Office 365 
• SAP 
• ECS Inc. International Pilot System 
• Standard Chinese/Mandarin a plus but not required 

Something About Our Leadership Team

We are a collaborative group, getting things done together, enjoying each other’s company. Fit is important to us. We’re a group of people who are willing to get the job done; whoever comes to join us should have that same mindset, a sense of humor, a strong business mind, total accountability for deadlines and a ton of self-motivation and energy (even if it’s fueled by coffee).

ECS Inc. is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

In order to be considered for this position, both the Culture Index survey and following form must be completed below.

Fill out the following form and attach resume: